Indonesia
Whistleblowing System
Terakhir Diubah : 03:13:03 - Thursday, 04 May 2023
In order to support Good Corporate Governance, especially in the implementation of the Anti-Bribery Management System within the Company, Sahabat Insurance provides a channel for conveying information regarding indications/allegations of integrity deviations which can result in fraud, abuse, corruption, collusion, nepotism, gratuities, price inflation. or budget, bribery, money laundering, embezzlement, extortion, and other conflicts of interest that will/have been committed by employees or Company Business Partners.
Reporting of violations is addressed to the Whistleblowing Team and submitted in writing via the whistleblowing media as follows [email protected];
Whistle blowers can report indications/allegations of violations through the Whistleblowing System with the following terms and conditions:
- Include valid evidence in the form of data, clear information on the occurrence of violations in connection with the indications/allegations of irregularities previously mentioned.
- Reports are made in good faith and are not a complaint against a person, a particular company or slander.
- The reporter must provide complete information about his identity to facilitate communication including full name, telephone number or email address where he can be contacted.
Sahabat Insurance maintains the confidentiality of reporting data from unauthorized parties and provides:
• The confidentiality of the identity of the reporting person is ensured as well as
• The confidentiality of the information.
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Claim Submission & Operational Working Hours Related to Work From Home
Taking into account the increasingly worrying development of covid 19, the management of Sahabat insurance feels the need to take the following policies:
- Work From Home & operational working hours for Sahabat Insurance employees:
- WFH (Work From Home) for all employees at the Jakarta head office from Monday 30 March 2020 to 03 April 2020.
- Adjusted operational working hours for the head office and all branch offices outside Jakarta to 09.30 – 15.30 local time.
- For filing and reporting claims, during the implementation of the WFH policy at the head office, the following policies are taken:
- Claim submissions will still be served on every working day with operating hours: 09.30 – 15.30 wib.
- Claim reports can be sent through the following means:
Email: [email protected]
Office Phone: 021 50508080
Claim Hot Line Number: 0811 1338 355
CS Claim Number: 0811 8678 355
Thank you for your attention and good cooperation.
Signature
Friends of Insurance Management
