Insurance Requirements and Claim Procedures Motor Vehicle Insurance

Terakhir Diubah : 04:11:38 - Tuesday, 13 September 2022

Did you know, Motor Vehicle Insurance is a type of insurance or coverage that provides a guarantee or protection for loss, damage, loss caused by the risks guaranteed in the Motor Vehicle Insurance policy.
Loss and/or damage to the Motor Vehicle and/or the insured interest which is directly caused by:

Collision, impact, tipping over, slipping, or slipping;
The evil deeds of others;
Theft, including theft that is preceded or accompanied or followed by violence or threats of violence as referred to in Article 362, 363 paragraphs (3), (4), (5) and Article 365 of the Criminal Code;
Fires, including:

a. Fire due to fire of other objects adjacent to or storage of Motorized Vehicles;

b. Fire due to lightning strike;

c. Damage due to water and/or other tools used to prevent or extinguish fires;

d. The destruction of all or part of the Motorized Vehicle by order of the competent authority in an effort to prevent the spread of the fire.

Loss and/or damage caused by the above-mentioned events as long as the relevant Motor Vehicle is on board the ship for crossings under the supervision of the Directorate General of Land Transportation, including loss and/or damage caused by the ship in question having an accident.

Insurance Closing Requirements and Procedures Requirements to be insured:

Fill out the SPPA, with your ID card
Have an insurable interest in the object of coverage to be insured

Claim reports are made within a maximum period of 5 x 24 hours after the incident to Sahabat Insurance call center 021-50508080 or via email to [email protected] or visit the nearest Sahabat Insurance Branch Office.

Claim Documents
1. Fill out / complete the claim form
2. Photocopy of insurance policy
3. Photocopy of SIM and STNK
4. Local Police Certificate for vehicle claim in case of partial loss, total loss or involving a third party.

For more information, please see link below
Riplay Motor Vehicle Insurance - Sahabat Insurance

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Sahabat Insurance Participates in FinEXPO 2025

Makassar, October 4, 2025— PT Asuransi Sahabat Artha Proteksi (Sahabat Insurance) actively participated in FinEXPO 2025, part of the Financial Inclusion Month 2025 campaign. This major financial industry event was organized by the Financial Services Authority (OJK) of South and West Sulawesi in partnership with the Financial Services Industry Communication Forum (FK-IJK Sulselbar).

As part of its commitment, Sahabat Insurance joined forces with the Indonesian General Insurance Association (AAUI) Makassar Branch to set up an Insurance Corner, aimed at supporting and enhancing financial literacy and inclusion among the public.

Sahabat Insurance’s Commitment to Financial Inclusion

Sahabat Insurance’s presence at FinEXPO 2025 reflects its strong support for OJK’s national program to improve financial literacy and inclusion across Indonesia. During the event, the company showcased a variety of general insurance products, including:

• Motor vehicle insurance
• Property insurance
• Personal accident insurance
• Travel insurance

Visitors also had the opportunity to receive insurance consultations to better understand which protection solutions fit their needs.

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FinEXPO 2025: Expanding Public Access to Financial Services

FinEXPO 2025 is a flagship event under the Financial Inclusion Month (BIK) initiative held every October, with the goal of improving public understanding and access to financial services. The event gathered a wide range of financial institutions—including banks, insurance companies, fintechs, and cooperatives—all working together to advance financial inclusion in Indonesia.

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About Sahabat Insurance

PT Asuransi Sahabat Artha Proteksi (Sahabat Insurance) is a national general insurance company in Indonesia, dedicated to providing the best protection services for individuals and businesses. With an extensive service network and diverse product offerings, Sahabat Insurance continues to play a key role in supporting the financial resilience of Indonesian communities and enterprises.

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Sahabat Insurance Held APU-PPT Training Programs for Insurance Agent

Jakarta, December 1st 2025 - Sahabat Insurance conducted an APU PPT (Anti–Money Laundering and Countering the Financing of Terrorism) socialization program for all insurance agents as part of the company’s commitment to complying with the regulations set by the Financial Services Authority (OJK).

•This initiative aims to strengthen agents’ understanding of customer identification procedures, reporting of suspicious transactions, and

risk prevention related to money laundering and terrorism financing.

•Objectives of the APU PPT Socialization Ensure all Sahabat Insurance agents fully understand compliance standards according to

applicable OJK regulations.

• Improve service quality and transaction security for customers. Strengthen agents’ roles in detecting and preventing suspicious

activities.

•Protect the company’s reputation and support integrity within Indonesia’s insurance industry.

Topics Covered in the Training During this program, agents receive in-depth information on: Know Your Customer (KYC) principles. Customer data identification and verification procedures. Reporting of suspicious financial transactions to regulators. Company compliance procedures based on OJK regulations.

Sahabat Insurance’s Commitment to Regulatory Compliance Through this APU PPT socialization, Sahabat Insurance ensures that all agents carry out their duties professionally, transparently, and in full compliance with regulations. This initiative also supports national efforts to combat money laundering and terrorism financing within the financial services sector. By conducting regular APU PPT socialization programs, Sahabat Insurance continues to enhance service quality and strengthen corporate compliance to provide customers with the highest level of protection and safety.

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Money-Saving Tips for a Rainy Day - Sahabat Insurance

Laundry and carwash
You need a way to reduce laundry costs and vehicle cleaning costs by doing it yourself. This method can make you more efficient. Wash your vehicle on the weekends if you want to save money. Try to use laundry or carwash services if it's urgent.

Expensive Transport Costs
Rain causes traffic jam for so many reasons. Heavy traffic is a bummer, especially since it wastes your fleet's gas. Whenever possible, schedule travel for evenings, early mornings, and other off-peak hours. This will reduce the traffic drivers sit in, lessening the time they spend idling and burning gas.

Flood repair costs
Be prepared ahead of time by protecting your vehicle from flooding. Not all vehicle and property insurance policies are extended with flood risk cover, so only vehicles and property that are expanded with flood risk can cover insurance changes. Contact Sahabat Insurance at 021-50508080 for more information about expand flood insurance for motorized vehicles and your home insurance.

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What to Do When Car Is Stolen

When you lose your car, of course, you can be very worried. Don't panic and do this:
1.Call and report to the Police
2. Prepare important documents for missing vehicle reporting.

Photocopy of ID card.
Copy of BPKB.
Copy of motor vehicle purchase invoice.
Photocopy of insurance policy.
Photocopy of the report from the police.
Original cover letter from the insurance company.
Photocopy of the document at the scene of the incident.
Original letter of item search list.

3. Prepare documentation for reporting vehicle insurance claims:

Car Insurance Policy
Original BPKB documents, STNK, and vehicle purchase invoices.
Vehicle keys, original and spare.
Photocopy of driver's license.
Photocopy of the insured's ID card, according to the name listed on the STNK.
Three stamped receipts.
Official documents from the authorities, including a BAP letter, a letter of blocking from the police, and an official statement from the Head of the Directorate of Investigation.

Before reporting a claim, you must first check your vehicle insurance policy, whether you have used a vehicle insurance policy that guarantees the car from loss.

For more information about vehicle insurance, contact Sahabat Insurance at 021-50508080

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